Absolutely. Once your order has been shipped, you will receive a tracking link via email so you can follow your delivery every step of the way. You can also track your order at any time via the Track Your Order page in our menu.

Orders are carefully prepared within 1–3 business days. Once dispatched, delivery within New Zealand typically takes 5–10 business days. During peak periods, delivery may take slightly longer.

Yes, we offer complimentary shipping on all orders. Every shipment is handled with care and includes coverage in case of loss or damage.

Yes, you may return your order within 30 days of receiving it. Items must be returned in their original condition and packaging.

For more details, please refer to our Return & Refund Policy.

Simply reach out to our team at support@kaorawear.com, and we will guide you through the process.

For more details, please refer to our Return & Refund Policy.

We currently do not offer direct exchanges. If you would like a different size or item, we recommend placing a new order and returning your original item.

Once your return has been received or proof of return has been provided, your refund will be processed within 30 days using your original payment method.

Return shipping costs are the responsibility of the customer unless otherwise stated.

Our team is available to assist you anytime. You can reach us at support@kaorawear.com or submit your request through the Contact Form in the menu.

We recommend referring to our size guide for detailed measurements. If you are between sizes, consider sizing up for a more relaxed fit or down for a more sculpted look.

We sincerely apologize if this happens. Please contact us at support@kaorawear.com within 7 days of receiving your order, including your order number and a photo of the item. We will resolve this as quickly as possible.

At Kaora Wear, we focus on timeless design, refined essentials, and a conscious approach to fashion. Every piece is created with intention for both you and the world around you.